OUR PROMISE TO YOU

DELIVERY ASSURANCE

Occasionally the unforeseen happens, meaning
we can't make your delivery on time. Should that
happen we'll action one of the following...

Premium delivery service

We'll give you £10 off your next order
and refund the delivery charge you have paid.

Standard delivery

We'll give you £10 off your next
order plus free standard delivery.

PEACE OF MIND

We'll drop you a text to let you know
when we've credited your account.

HANDY REMINDERS

We'll text you a little reminder 4 days
before your payments are due.

A QUICK RESPONSE

We aim to answer all your
calls within 2 minutes or less.

WE'VE LISTENED TO YOUR FEEDBACK

In response to feedback from you, our customer, here are a couple of changes we've recently made...

Choose Your Delivery

You can select your preferred day for larger items to be delivered, just choose when you place your order.

Next Day Delivery

You now have faster delivery on larger items including selected home appliances, TVs, beds, mattresses and fitness equipment. Just order before 9pm Mon-Fri, or Sunday.

Tell us what you think

Terms & Conditions: isme reserves the right to amend or withdraw the isme promise (promisme) at any time without giving notice. isme shall not be liable for any failure to fulfil any element of promisme. Certain promisme benefits are only available to customers who register their mobile phone on their account. isme shall not be held liable for customers who fail to keep their account up to date with their current mobile phone number or for customers who register an incorrect telephone number. isme, acting reasonably, reserves the right to determine whether or not a Delivery was made on time. isme reserves the right to suspend the Delivery Assurance benefit in circumstances where delivery failure is due to circumstances beyond its control, for example extreme weather conditions, industrial action. Standard delivery failures pomotional code value is £13.95 which covers the cost of free 1 man standard delivery plus £10. Promisme promotional codes cannot be used in conjunction with any other discount promotional code.
isNew is true
isReturning is false
isRegistered is false
gender is Unknown
ageTargeting is
isEligibleForBnpl is false
marketingCampaign is
targetedOffersAsString is
accountNumber is