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We're sorry you want to cancel your Isme order.
If you haven't received your goods (if they haven't already been sent) then simply email us or give us a call on 0844 811 8112. We're sorry but we're unable to cancel orders for partywear or fancy dress as we despatch these as soon as we receive your order. All you need to do is return the item to us. I'm sorry but we're unable to accept returns for certain items, including:
- Personalised products
- Perishable products
- CDs, DVDs, Computer Games or Software that have been opened
- Helium Canisters
Once we've processed your cancellation you can expect to see the refund to your credit or debit card within 5 days.
If you have received your order already then just arrange a return online to send the items you don't want back to us.
If this article does not answer your question, please click here to contact us.