ByBox a simple, convinient and reliable way to return your parcels

What is ByBox?

ByBox is a simple and convenient way to return your parcels to us free of charge. There are over 500 ByBox lockers nationwide in convenient locations like your local supermarket, shopping centre, train station, retail park and petrol station. When you have a parcel that you want to return to us, you can do so by dropping it off at one of these lockers any time, day or night.

Visit the ByBox website to find your nearest locker.

Here's How it Works

Select your nearest locker

Select your nearest locker

Register now and select your nearest locker address

Print your label

Print your label

Print your label and then stick it on the parcel

Drop your parcel 24/7

Drop your parcel 24/7

Drop it off at your locker when it suits you

Arranging a return?

Arranging a return with ByBox is easy. Simply book your return at www.mybybox.com/returns, print and attach your returns label then drop your parcel at the locker you have chosen within 5 days. Lockers are available 24 hours a day, 7 days a week and are CCTV monitored for security.

You can track your return by following the link on your return confirmation email. Your parcel will be returned within 5 working days of you dropping it off at the locker. Please allow up to 14 days from the date of collection for your account to be credited.

Frequently asked questions

How does it work?

Visit www.mybybox.com/returns and follow the simple steps

Do I have to pay to return my parcel via ByBox?

No. Using ByBox to return a parcel to us is free.

How do I find my nearest ByBox locker?

To find your nearest locker visit the ByBox website and enter your address or postcode.

How long will it take to process my return?

Your parcel will be returned within 5 working days of you dropping it off at the locker. Please allow up to 14 days from the date of collection for your account to be credited.

Watch the video to find out more